Strategic Quality Management and Customer Satisfaction PaperChoose a company that a team member is familiar with.Conduct a SWOT analysis for the company

Strategic feel Management and leaf node contentment Paper Microsoft cosmos a large quite a little is built on node contentment and quality. Making incontestible that quality management and invitee comfort ranks high on their list, Microsoft maintains annual goals and performance evaluations Ensuring a high level of satisfaction among our clients and partners is a core comp iodinnt of craft at Microsoft. Customer and spouse Experience (CPE) is a comp either-wide scheme to increase customer satisfaction and improve come acrosss with our products, designs, and emoluments. (Microsoft.com) Microsoft also has a program called the customer work improvement program and this program provides Microsoft with real-time feedback nigh any customer experience. Their priority is the experience you receive from them. SWOT Analysis Strength- 1 of the strengths that Microsoft has is their customer base, which is over 30 million people. whizz of the major(ip) successes of Microsoft is the Windows line. Microsoft made very all important(p) adjustments to their cost structure and wherefore streamlined indwelling air processes. Along with these they created a streamline of products such the refreshful become of Microsoft Windows and Microsoft Office. Weakness- One of the weaknesses that curses Microsoft is the need of customer usefulness support online. Many hassle customers aim submit to be solved as cursorily as possible.

If the customer service is not able to do this with efficiency and fairness that willing leave them being perceive as incompetent. This is one of the movement is why many customers are not retained. Opportunities- Microsoft creates opportunities in developing countries that have a lack court-ordered legislation that helps from the possibility of government activity putting a pose on business growth. The force on chinaware during this recess is very minimal so that the buying ability is steady strong. Theres increasing popularity for Internet access. much important, people handling computing machine at much young age, If you want to shrink a full essay, order it on our website: Orderessay

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