Improving Processes

Improving Processes: Chipotle Mexican Grill This report is to discuss the findings from observations made at the Chipotle restaurant on Orange Avenue in business district Orlando. Observations were made on Monday August 9, 2010 with the first time figure from noon to 1 p.m. and the second time frame from 3 p.m. to 4 p.m. These observations are used to make recommendations on managing queues, work out capability, and statistical process control. Observations from the two time frames will run information regarding the process design of customers placing alleges, preparation, and honorarium, employee duties when not preparing orders, along with the consider of customers served. A stop-watch and a note pad were used to bundle information. According to Chase, Jacobs, & Aquilano (2005) a company must design the crop or service to be produced or delivered at a reasonable cost. Chipotle has accomplished this task. Customers receive a made-to-order transportation selections consisting of a burrito, burrito bowl, crispy or soft tacos, or a salad. Selections include chicken, barbecue or free-range pork, and steak along with beans, rice, guacamole, quad types of salsa, sour cream, cheese, and lettuce. Beverage items include beer choices.

Customers can place orders online with payment on a secure, password protected site, faxing an order form, or using an I-Phone application. Queues A rope divider is used at all times that guides customers to the order point. I visit Chipotle on a regular basis during peak times and I find the system adequate in moving customers through the process. Employees appear well trained in preparing the selections quickly without error. A sign should be placed to direct the pick-up of phone, fax, or I-Phone orders. act Metric and Process Capability The output of Chipotle is the customer purchase of scorecard items. To gather data for Chipotles service process, I placid information on the number of customers served in one moment with respect to the... If you want to get a full essay, order it on our website: Orderessay

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