Mgt501 - Mgmt. And Org. Behavior

IntroductionThe recent rapid development of engineering has brought substantial changes to around all aspects of people s daily routines and it includes the exerting environment and work bodily structures , policies , procedures and the entire system . The Telebank Call Center is one of the organizations which corporal technology into its working structures to achieve its own goals and reasons for existingThe combination of this refreshful technical system with the traditional loving systems in the organizations or the combination of people and technology are now cognize as socio-technical system .

The phrase socio-technical br systems indicates the view that technology is not used in a deterministic counterfeit but rather is chosen and combined with specific social and organisational strategies in controlling production (Callaghan , 2001 ,1Organizational StructureThe Telebank Call Center s organisational structure is still traditional in terms of the bedrock of organizational structure specifi annunciatey in areas such as chain of restraint , ascendancy and span of control . The organisational structure is flat , with three basic categories - CSR , team drawing card and call centre manager (Callaghan 2001 ,3 . But still , this involves the chain of command from the call center manager down to the team leadership and finally to the CSR s Authority within the workplace also inescapably flows through this chain of command . The basic cells are constitute of teams of twelve who are handled by a team leader while the manager has the over all responsibility and authority of the teams under him /herEven if the research analysis argues...If you want to get a full essay, order it on our website: Orderessay

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