Introduct?on3
D?scuss?on4
Low?r Op?r?t?ng Costs 6
Corpor?t? T?x Br??ks6
R?s?ng Un?mploym?nt7
Off-shor?ng Wh?t? Coll?r Jobs 7
D?t?r?or?t?ng Qu?l?ty 7
Outsourc?ng ch?ll?ng?s9
Reguloation of Banks9
M?n?g?ng ?nd Mon?tor?ng th? Outsourc?ng Arr?ng?m?nts11
Cr??t? ? m?n?g?m?nt structur? to ?st?bl?sh, m?n?g? ?nd sup?rv?s? th? outsourc?ng ?rr?ng?m?nt.11
Int?rn?t b?nk?ng12
Conclus?on12
R?f?r?nc?s14
Inform?t?on Syst?m- Outsourc?ng C?us?s ?nd Eff?ct th? B?nk of Am?r?c? ?xp?r?nc?
Introduct?on
Th? c?ntr?l ?ssu? th?t is r?cogn?z?d ?n th?s p?p?r r?l?t?s to th? gawk?l Commun?c?t?ons sc?n?r?o ?n th? ?mpl?m?nt?t?on of pl?ns to r??l?z? s?gn?f?c?nt cost s?v?ngs by sh?ft?ng hundr?ds of ?xp?rt?s? jobs to Ind??, S?ng?por?, ?nd Ch?n?. B?nk of Am?r?c? IT ?x? put out?v?s ?st?m?t? ? s?v?ngs of ?pprox?m?t?ly $100 m?ll?on s?nc? 2003 by off shor?ng som? work th?t w?s pr?v?ously pr?s?nt?d ?n th? US ?nd th? UK. But just ?s ?mport?nt w?s th? k??p?ng of h?ghly sk?ll?d ?nd mot?v?t?d ?mploy??s th?t th? b?nk r??l?z?d wh?n ?t d?v?lops n?w products ?nd s?rv?c?s.
Th? B?nk of Am?r?c? w?s form?d ?n 1998 ?ft?r th? ?m?lg?m?t?on of C?l?forn?? b?s?d B?nk of Am?r?c? ?nd th? N?t?ons B?nk of North C?rol?n?. At th? ?nd of th? 20th 100 y??rs th? b?nk stood ?s th? s?cond l?rg?st b?nk ?n th? Am?r?c?n m?rk?t w?th clos? to 4500 br?nch?s op?r?t?ng ?n 21 st?t?s. more or less of th?s? br?nch?s w?r? loc?t?d ?n h?gh d?v?lopm?nt m?rk?ts of th? south ?nd w?st co?st. Glob?lly, ?t ?ng?g?d 1,400,000 ?mploy??s ?cross 190 n?t?ons, ov?r $8 b?llon ?n r?v?nu?s, $360 b?ll?on ?n d?pos?ts ?nd som? $600 b?llon ?n ?ss?ts. How?v?r th? m?rk?ts h?d b??n consol?d?t?ng for som?t?m? w?th th? tot?l dampen?r of b?nks ?n Am?r?c? h?v?ng d?cr??s?d to 7000 from ? numb?r of 14000 f?rst not?d ?n 1995. Int?ns? ?ffr?y ch?r?ct?r?z?d th? m?rk?t ?nd th? ch?ll?ng? for n?t?on?l b?nks w?s to b? ?bl? to loc?l?z? m?rch?nd?s? ?nd s?rv?c? off?r?ngs for th??r custom?rs.
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